At the moment, you must complete below steps to reset 2 factor authentication of your Vinex account:
Step 1: login and complete KYC at https://id.midasprotocol.com
Step 2: send an email to email@example.com as below to reset your 2FA.
From: <user's vinex email>
Subject: Reset Vinex 2FA YYYY-MM-DD
- Attach the front of your ID card, passport, or driving license (personal details must be shown clearly and legible)
- Attach the rear of your ID
- Attach a photo of yourself holding the front of your ID card and a handwritten note. The note must include the following text:
Vinex Reset 2FA + current date (YYYY-MM-DD)
We'll complete the review process in 7-10 business days.